Refund policy

Effective Date: 15 August 2025

 

At Priti Furnitures, we take pride in providing high-quality furniture, hardware, and fittings. To ensure transparency, please read our Return & Refund Policy carefully before making a purchase.

 

1. No Refund Policy

  • All sales are final. We do not offer refunds for any products once sold.

  • This applies to all product categories including furniture, fittings, hardware, and heavy materials.

 

2. Exchange Policy

We offer exchange only in the following cases:

  • The product is found defective or damaged at the time of delivery.

  • The wrong item was delivered compared to the confirmed order.

 

3. Conditions for Exchange

  • Defects or damages must be reported immediately upon delivery to our delivery staff or via phone/email.

  • The product must be unused, uninstalled, and in its original packaging.

  • Exchanges will be made for the same product or an equivalent product of equal value.

 

4. Non-Exchangeable Items

We do not accept exchanges for:

  • Products that have been installed, altered, or used after delivery.

  • Custom-made or specially ordered products.

  • Products damaged due to mishandling or improper installation after delivery.

 

5. Reporting a Defect/Damage

If you notice a defect or damage at the time of delivery:

  1. Notify the delivery staff immediately.

  2. Take clear photos of the issue.

  3. Contact us at:

    Phone: +91 7008357818

    Email: pritifurnitures2007@gmail.com

 

6. Processing of Exchanges

  • Once the claim is verified, we will arrange for pickup and replacement.

  • Replacement timelines may vary depending on product availability.

 

7. Final Decision

  • All exchange approvals are at the sole discretion of Priti Furnitures management.